Careers – worldwide

JOB OPENINGS – Worldwide

Vision RT is proud to employ an innovative team of clinical and technological experts from across the world. We strive to create a thoughtful and dynamic environment to allow our team to flourish, with flexibility on location and an attractive and competitive benefits package. Vision RT’s headquarters is based in London, UK, with secondary offices in Columbia, MD.  If you have any job-related enquiries, please get in touch:  careers@www.visionrt.com.

Below you will find a list of roles based outside of the USA.

Click here to view a list of roles based in the USA.

Current worldwide positions (excluding the USA)

Complaints Processor

JOB TITLE: Complaints Processor

REPORTING TO: Customer Advocacy Manager

DEPARTMENT:QARA

LOCATION: London / Basingstoke

CLOSING DATE: Monday 11th December 2020

 

ABOUT THE COMPANY:

Vision RT is a highly successful 3D medical imaging company based in North West London providing patient positioning and motion management solutions for radiotherapy. Vision RT recently won two Queen’s Awards in 2016, and the ‘Technology Innovation of the Year’ award at the 2015 UK Private Business Awards.

Radiotherapy is used to treat a wide range of cancer patients. During treatment, controlled doses of high- energy radiation destroy cancer cells in the affected areas. It is essential to accurately position the patient before each treatment and monitor motion throughout to ensure that the planned dose is targeted correctly and as little healthy tissue as possible is affected.

Vision RT has developed a revolutionary, market-leading solution to the problems of patient setup and motion management, with unique, patented optical guidance technology. The Company works closely with scientific and clinical centres of excellence around the globe and has forged strong alliances with the major industry vendors.

 

ABOUT THE ROLE:

The Complaints Processor is primarily responsible for the prompt assessing, evaluating, and processing of complaints and the escalation of high priority issues.

The Complaints Processor is responsible for collaborating with other entities within the firm to gather additional information and gain full understanding of problems on a case by case basis, to complete complaint investigations and establish root cause.

 

Responsibilities include, but not limited to:

  • Prompt processing, analysis and submission of complaint investigations
  • Investigating complaints and driving improvements within the organisation
  • Assist with preparation of trend reports related to complaint root cause and provide data for complaint review meetings
  • Administering the complaint handling database
  • Interface, communicate, and coordinate with internal staff on complaints for the purpose of investigation, root cause (as required) and identification/promotion to the Product Delivery/Production/Training/Service teams of items that require improvement and offer proposals for solutions where appropriate.
  • Escalating high priority issues
  • Foster and maintain a workplace culture respectful and supportive of individual differences
  • Must work and interact effectively and professionally with others throughout various levels of the global organization
  • Strictly adhering to safety requirements
  • Maintaining regular and punctual attendance
  • Maintaining company quality standards
  • Any other duties as appropriate or as required by the quality system or company policies

 

ABOUT THE CANDIDATE:

Experience and Skills

  • Bachelor of Science degree in related area (preferred), or >4 years’ experience in a similar (admin) role
  • Proficiency in the Microsoft Office suite of products (Word, Excel, Powerpoint and Outlook) is required
  • Strong organizational skills e.g. organising and prioritising complaint investigations etc.
  • Critical thinking and attention to detail required as well as a demonstrable level of evidence (data)based approach to analysis
  • Excellent verbal communication skills and technical writing
  • Must be able to perform the essential functions of the job, with or without reasonable accommodations
  • Work is performed in a normal office environment with majority of day spent sitting and moving aroundthe department
  • Must have excellent analytical and problem-solving skills
  • Must have effective oral, written and presentation communication skills
  • Must have a results-oriented attitude

 

HOW TO APPLY:

If you would like to apply or recommend someone, please send a direct application to careers@visionrt.com with a cover letter and a copy of an up to date CV.